SHIPPING AND RETURNS

SHIPPING

 

AUSTRALIA DELIVERY

We offer FREE Standard Shipping for all orders over $75 AUD.

We offer a flat rate shipping cost of only $6 AUD for all orders under $75 AUD.

Standard shipping times are estimated between 2-10 business days depending on your location in Australia.

INTERNATIONAL DELIVERY

WE SHIP WORLDWIDE. Literally, anywhere.

Please note depending on the destination, some International orders may incur customs duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost. The responsibility which may be imposed will rest with the customer.

Please note that we cannot deliver to PO BOXES, nor can we mark International orders as a gift or lower the value in attempt to reduce any customs fees.

Standard shipping times are estimated between 4-20 business days depending on your location.

All orders received during normal business hours are processed for shipment within 1-3 business days. Please note that dispatch may take longer during busy periods.

You will be notified by email with a tracking number once your order has been dispatched.

All parcels require signature on delivery unless you provide Authority to Leave during checkout, so we recommend you provide an address where you will be during normal business hours. If you are not available to sign for your parcel, the delivery person will leave a calling card to notify you of the delivery attempt and the location from which you can pick up your parcel.

 

AUTHORITY TO LEAVE

If you wish for the delivery person to leave the parcel at your nominated address in your absence, please put an authority to leave note with your preferred location in the comments box at checkout.

Please note that in selecting Authority to Leave, we are not responsible for any parcels not received, nor are we responsible for any factors that may affect your parcel while it is left unattended.

 

UNAVAILABLE ITEMS

If a product is found to be out of stock as we prepare to dispatch your order, you will be notified by email as soon as possible and offered a suitable replacement or refund.

 

LOST ITEMS

If you have not received your order within 10 business days (or 20 business days for international orders), please contact us and we will launch an investigation with the responsible delivery service. Please note that we are not responsible for any delays to your order whilst it is in transit.

 

CHANGES TO YOUR ORDER

If you wish to make any changes to your order (e.g. incorrect address or sizing), please contact us as soon as possible at info@iminshop.com.au.

iMiN Kids accepts no responsibility for incorrect details if your order has already been processed, however in this event our normal returns process is available to you.

 

ONLINE RETURNS & EXCHANGE POLICY

 

We hope you love your iMiN Kids purchase however we are happy to offer you a refund or exchange if you have changed your mind or purchased the incorrect size, subject to the following conditions:

• The product must be received by iMiN Kids within 30 days of the date of delivery. Items returned outside this period will not be accepted.
• The product must be returned in its original condition, unworn, unwashed, and unaltered, with all tags attached.
• Proof of purchase must accompany the returned item.
• Sale items are eligible for exchange only.
• No refund for Sale / Promotional items - exchange or credit note only within 14 days.

iMiN Kids will not reimburse the original shipping cost or the cost of return postage. However, will send the replacement item/s free of charge. We encourage you to select a return postage option that includes tracking, as we are not responsible for parcels lost in transit.  

Any items that do not satisfy the above conditions will not be accepted, and will be returned to the customer at their expense.

 

REFUNDS

Refunds can only be processed to the payment method used at time of purchase. Please allow 1–3 business days for your refund to appear in your account. Orders purchased with a gift card will be refunded with a replacement gift card.

Refunds will be provided if it meets the below guidelines:

• A returned item must be accompanied with proof of purchase and the Returns & Exchange slip provided in your order.
• Item(s) must be unworn, unwashed, unused with all original tags/labels attached.

 

EXCHANGES

The quickest and easiest way to make sure you receive your exchange as soon as possible is to place a new order with us online and return your original order for a refund. This process ensures that you receive your new items quickly and avoid the disappointment of missing out on the colour or size of the new product you wish to exchange it for.

 

RETURNING YOUR PURCHASE

Please allow 7 business days from the date your parcel is received by us for your return to be processed and replacement items dispatched. You will receive email notification once your refund or exchange has been processed.

 

FAULTY ITEMS

We will provide an exchange or refund on any item exhibiting a manufacturing fault subject to assessment and proof of purchase.

If you believe you have received a faulty item, please contact us at info@iminshop.com.au.  We will arrange for the item to be returned to us for assessment and, if deemed to be faulty, we will offer you a replacement or refund. Refunds will be processed using the original tender type.

If the item is assessed and not deemed to be faulty, we will return the item to you.

 

INCORRECT ITEMS RECEIVED

If you believe you have received a product that differs from what you ordered, please contact us at info@iminshop.com.au. We will arrange for the item to be returned to us and the correct item sent.